FAQ

Returns will only be accepted:

  • Within 30 calendar days from the day of delivery/receipt of the product.
  • The product must be complete, with original packaging, instruction manuals, warranty certificates and accessories.
  • The product must be accompanied by the Invoice.

The following will not be accepted

  • Products that have been used (except for cases of technical or manufacturing defect or vice, verified after use).
  • Products purchased on balance, custom-made and/or personalized.

You can choose one of the service channels below:

From 8am to 5pm, Monday to Friday, except holidays.

Usually when there is no credit release from the card administrator. If you have any questions, please contact us at: (11) 4543-6741.

Arkos products are very simple to install! You can find information about each product on our Youtube channel (link) or on the page of each of our products.

Arkos provides only the materail, but any masonry professional can make the necessary structure for the installation. Arkos Brasil provides only the auxiliary structure of our Arkowood F.

Only our polycarbonate arkowall panels are structural, the other Arkos products are only decorative and need a structure to be installed. Any installer can make this structure without difficulty.

We indicate partners who provide the auxiliary structure and installation of our materials, with total quality and excellent costs. If you would like more information and the contact details of our partner installers, please contact us at (link)

You have different ways to get to know Arkos’ products:

  • You can schedule a visit in our Showroom in São Paulo through the link (link)
  • If you cannot visit our Showroom in São Paulo, you can contact us and we can indicate the Arkoseller nearest to you.

Remember that you can also contact us through our different ways of contact.

You can request a sample of our products via the link below: (link)

Yes, the most up-to-date information about your Order and the delivery status of your Order is available under My Orders. In addition, you will be notified of the progress of your order via the e-mail address you provided.

The choice of which of these companies will be responsible for the transport of your order will rest exclusively with Leroy Arkos Brazil, and the Customer has no influence on such a decision. At this time, we work with several carriers depending on the needs of the material.

No, once completed, the Order cannot be changed. To purchase another product, you must start a new Order.

Yes, as long as you are of legal age, have an identification document and sign the delivery protocol.

No.

No, deliveries will be made per Site Order, always including the total of products purchased in the respective Site Order.

Yes, but only before completing the Order on the Site. Once completed, the Purchase can no longer be changed.

The freight value is calculated automatically, based on the products selected and the Customer’s delivery ZIP code and weight of the material sent. The information of the freight value already calculated for a certain address and certain products appears to the Customer at the time of finalizing the purchase on the Site.

No. All products purchased will be delivered together, to the same address. To send products to two different addresses, you will need to make two different Purchases, at different times.

Yes, but only until the Purchase is completed on the Site.

Yes, as long as the products indicated there in are still available in stock, it will be possible to retrieve the shopping cart and finalize the Purchase.

There is no minimum order.

Yes, but only before completing the Order on the Site. Once finalized, the Purchase can no longer be altered. In case of doubt, contact us by phone: (11) 4543-6741 or via Whatsapp link

No. All products purchased in a given Order will be delivered together, to the same address. To send products to two different addresses, you will need to make two different Purchases.

Yes, as long as the products indicated therein are still available in stock, it will be possible to retrieve the shopping cart and finalize the Purchase.

We offer a 10-year warranty on all our products against loss of color, not including damage caused by misuse or installation. On some products such as Arkosiding, the warranty extends from 35 to 50 years.