How can we help?

Delivery times vary depending on the product, stock availability, delivery location, and type of project.

Once your order is confirmed, our team will clearly and transparently communicate the estimated delivery time.

Inglês

Yes. Arkos delivers to all Brazilian states.

We offer CIF shipping, arranged by Arkos, and FOB shipping, where customers can hire their own carrier to collect the goods from our distribution center.

We also recommend specialized logistics partners throughout Brazil, ensuring safe, high-quality transportation.

Inglês

The shipping cost is calculated based on the product type, volume, weight, delivery location, and shipping method.

This information is provided when the quote is prepared or the order is confirmed.

Cancellation may be requested before the product is shipped or within 7 calendar days, subject to the conditions established by applicable law.

For made-to-measure, made-to-order, or customized products, cancellation may not be possible once production has begun, depending on the nature of the item.

All conditions are communicated in advance at the time of purchase and are also available in our Exchange, Return, and Cancellation Policy.

Inglês

Yes, provided that the conditions outlined in our Exchange, Return, and Cancellation Policy are met.

The product and its packaging must remain intact. Each request is reviewed individually by our customer service team, ensuring a fair and transparent process.

Yes. All products sold by Arkos come with a warranty in accordance with their specifications and applicable law.

Detailed warranty information is provided at the time of purchase and is also included in each product’s manual.

Yes. We provide technical information, manuals, and general guidance for proper product installation.

When needed, we recommend specialized professionals and partners to ensure optimal performance and a high-quality finish.

No. Our solutions and products are intended for decorative or finishing purposes.

Our team of specialists provides guidance on the appropriate use of each product within the architectural project.

Arkos supplies materials and systems according to each product’s specifications.

Additional structures must be included in the project design and built by the professionals responsible for the construction work, following the technical guidance provided.

Yes. We provide samples of various materials to help with project specifications.

You can request samples directly from our sales team or through our customer service channels:
– WhatsApp: +55 11 97119-6692
– Email: contato@arkosbrasil.com.br

Yes. Arkos has showrooms where you can explore our products, materials, and systems in person.

We recommend scheduling an appointment in advance for a more personalized experience.

Our team of specialists can also arrange a site visit, depending on availability and your project’s needs.
– WhatsApp: +55 11 97119-6692
– Email: contato@arkosbrasil.com.br

You can contact us through the “Connect with Arkos” form on our website, via WhatsApp, phone, email, or in person at one of our locations.

Our team is ready to assist architects, designers, construction companies, and end customers.

No. We serve architecture, design, and construction professionals, as well as end customers.

In all cases, we offer expert guidance tailored to each customer’s needs.

Once your order is confirmed, you will receive updates by email or through the customer service channel used during your purchase.

If you have any questions, our team is available to provide information on your order’s status, timelines, and the stages of the process.

Orders generally go through the following stages:

Confirmation of the order and commercial terms;

Order picking or start of production, when applicable;

Invoicing;

Shipping, transportation, or availability for pickup;

Delivery to the specified location.

Timelines may vary depending on the product and project type.

Changes may be requested before production begins or the order is invoiced, depending on the product.

For made-to-measure, made-to-order, or customized items, changes may not be possible after confirmation.

Our team will review each request individually.

Inglês

Your order is considered confirmed once the commercial terms have been validated, the order has been issued, and payment has been confirmed.

You will receive this confirmation by email or through the customer service channel.

The delivery time depends on the product type, delivery location, stock availability, and shipping method.

The estimated delivery time is provided when the order is confirmed.

Whenever possible, Arkos aims to accommodate requests for scheduled deliveries.

This requirement must be communicated at the time of purchase and is subject to logistics arrangements, the delivery region, and the product type.

É fundamental que exista uma pessoa responsável para receber
o pedido no local informado.

Caso a entrega não seja concluída por ausência do responsável,
poderão ocorrer custos adicionais de reentrega.

A alteração do endereço pode ser realizada antes do envio do pedido.

Após a expedição, alterações ficam sujeitas à análise logística
e podem gerar custos adicionais.

Produtos sob medida ou importados possuem prazos diferenciados,
que podem incluir produção, importação, liberação logística e transporte.

Todas essas informações são alinhadas previamente no momento
da contratação.

Sim. Todos os pedidos da Arkos são acompanhados de nota fiscal,
emitida conforme a legislação vigente.

O documento poderá ser enviado junto ao produto ou por meio digital.

Confira o material no ato da entrega.

Caso identifique avaria ou divergência, registre a observação no
conhecimento de transporte e faça uma ressalva no canhoto ou no
verso da nota fiscal.

Entre em contato imediatamente com a Arkos para receber as
orientações sobre os próximos passos.

Contato: sac@arkosbrasil.com.br

Importante: a ausência de ressalva no documento
de transporte no ato da entrega implica na aceitação do produto
em perfeitas condições, podendo dificultar ou impossibilitar a
aprovação de reclamações posteriores.

Os produtos devem ser armazenados em local seco, coberto,
plano e ventilado, protegidos da luz solar direta e da
umidade excessiva.

Os materiais devem ser empilhados de forma horizontal e
organizada para evitar empenamentos e preservar sua integridade.

Você pode entrar em contato com nosso time de atendimento
pelo formulário do site, WhatsApp, telefone, e-mail ou
diretamente com o consultor responsável pelo seu pedido.

Para um atendimento mais rápido, entre em contato com a
área de Ciclo de Pedidos:

WhatsApp: +55 11 93773-4021